At Buzz Brew Coffee,
We are committed to providing high quality coffee products and excellent customer service.
Buzz Brew Coffee Quality Guarantee
We stand behind the quality of every product we sell. if your order arrives damaged, defective, or incorrect, we will work with you to resolve the issue as quickly as possible.
Eligible Guarantee Claims From Buzz Brew Coffee
What is Covered:
- You receive a damaged product during shipping
- You receive the wrong item
- Your order is incomplete
- The product has a manufacturing defect
To qualify, you may contact us within 7 days of receiving your order.
What is Not Covered
- Damage caused after delivery
- Incorrect orders due to customer provided information
- Products that have been opened, consumed, or improperly stored
- Change of mind after the order has been shipped.
How to Make a Claim
To request assistance, please email our customer support with:
Your order number
Your full name
A description of the issue
Email: info@buzzbrewcoffee.com
Processing Time
Guarantee claims are typically reviewed within 2 - 4 business days after all required information has been received.
Shipping Cost
- If the issue was caused by our error then the Buzz Brew Coffee will cover any applicable replacement shipping costs.
- If the issue is not covered under this guarantee terms, any additional shipping cost may be the responsibility of the customer.
Changes to These Terms
We reserve the rights to modify these Guarantee Terms at any time. Updates versions will be posted on our website with a revised effective date.
Contact Us
Buzz Brew Coffee
Customer Support Email: info@buzzbrewcoffee.com
Store: buzzbrewcoffee.com